Website Terms of Use

1. Scope

These terms of use apply to the use of the website suomentyoterveys.com. Using the service requires acceptance of these terms. Different parts of the service may include separate special terms in addition to these terms.

2. Service Provider

The service is provided by:

Suomen Työterveys &
Suomen Etälääkärit Oy

Business ID: 3453527-3

Tiirasaarentie 27 A 1
00200 Helsinki

info@suomentyoterveys.com

3. Changes to Terms and Service

The service provider has the right to modify these Terms, the content, availability, and appearance of the service at any time. Users will be notified on the website of any significant changes. The service may be interrupted due to maintenance, updates, or other technical reasons.

4. Limitation of Liability

The service is provided “as is.” The service provider is not liable for direct or indirect damages arising from the use of the service, inability to use it, interruptions, or errors. Continuous or error-free service is not guaranteed.

5. Personal Data

When using the service, personal data (such as name, contact information, and possibly health information during appointment booking or inquiries) may be collected. The processing of personal data is based on applicable law and always complies with the EU General Data Protection Regulation (GDPR).

The service provider ensures appropriate technical and organizational measures to protect personal data. Personal data is used only for delivering the service, managing the customer relationship, and for purposes required by law.

A more detailed description of personal data processing can be found in the service provider’s separate privacy statement, which these terms refer to.

6. Email and Security

Users may contact the service provider by email. However, standard email is not fully secure, and confidentiality cannot be fully guaranteed.

The service provider is not responsible for delays, loss, misuse, or potential damages resulting from emails. Users are advised not to send sensitive personal or health information via email.

7. User Responsibility

  • Users are responsible for the accuracy of the information they provide.
  • Users agree not to upload or send unlawful, offensive, or harmful material to the service.
  • Users are responsible for ensuring that their devices, software, and internet connection are suitable for using the service.

8. Intellectual Property Rights

All content in the service (texts, images, graphics, logos, software, and other materials) is the property of the service provider or its partners. Copying, publishing, modifying, or redistributing content without permission is prohibited, except for personal and non-commercial use.

9. Third-Party Materials and Links

The service may contain links or materials from third-party services. The service provider is not responsible for the content, availability, or security of such materials.

10. Applicable Law and Dispute Resolution

These terms and the use of the service are governed by Finnish law. Disputes will primarily be resolved through negotiation. If no agreement is reached, disputes will be settled in the district court of the service provider’s domicile, unless mandatory law provides otherwise.

11. Effective Date

These terms of use come into effect on 5 September 2025 and remain in force until further notice.

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The reception is open from 5:00 AM to 11:50 PM.

Occupational Health Customer

Identify yourself to the service through occupational health and book an appointment.

For
Appointments

Identify yourself and book an appointment.

For 65+ Appointments

Identify yourself and book an appointment.

65+ Appointments

In our personal doctor service, you get care quickly, without long waiting times. Chat and video appointments are always available, and thanks to our own doctor model, the same doctor knows your situation and continuously follows your treatment.

Prescription renewals, laboratory tests and health advice are handled smoothly – all in one place, reliably and securely.

For those over 65, our service is now even easier and more affordable thanks to the new freedom-of-choice trial.

During the trial, you can receive doctor’s appointments reimbursed by Kela twice in 2025 and three times in 2026 and 2027.

Price list

  • Doctor Chat appointment 27,00 €
  • Doctor video appointment 46,80 €
  • Recipe renewal 28,00 €

Freedom-of-choice trial price list

  • Doctor video appointment 27,00 €

The price of the service includes pricing according to the freedom of choice experiment, and we automatically apply for Kela compensation.

Tests will be carried out in cooperation with Synlab.

For Appointments

Our personal doctor service provides fast treatment without long waiting times. Chat and video consultations are always available, and thanks to our personal doctor model, the same doctor knows your situation and monitors your treatment continuously.

Prescription renewals, laboratory tests and health advice are handled effortlessly – all from one place, reliably and safely.

Price list

  • Doctor Chat Appointment 27,00 €
  • Doctor video appointment 46,80 €
  • Recipe renewal 28,00 €

The price of the service includes a Kanta fee of 3 euros. Kela compensation is applied for automatically, we use direct compensation.

Kela does not reimburse for prescription renewals. The doctor’s chat appointment includes two prescriptions, if necessary.

Occupational Health Service

We offer your company smart and cost-effective occupational health care that supports employee well-being and company productivity. We combine a digital personal doctor model with a transparent cost structure.

Employee

Identify yourself to the service through occupational health care and book an appointment.

Discover hassle-free occupational health service

Would you like to join our occupational health service? Read more about the service and join us!

Contact us

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